Terms of Service

Last updated September 2026.

1. Who this agreement is between

These terms are between Eduworks Corporation ("Eduworks", "we") and the organization that subscribes to the hosted CADRE service ("Customer", "you"). By subscribing, or by using the service, you accept them. If you accept on behalf of an organization, you confirm you are authorized to bind it.

Where a signed order form, master services agreement or government contract exists between us, that document governs and these terms fill any gaps it leaves.

2. What the service is

CADRE is a hosted, multi-tenant competency and training-analytics platform. Each subscription is provisioned as its own isolated instance, reachable at a hostname we assign or at a custom domain you point at it. Which components and capacity you receive depends on the plan you purchase.

Features labelled beta or preview may change or be withdrawn, and are excluded from any availability or support commitment.

3. Accounts and access

A new instance grants access to nobody until you add people to it. You are responsible for who you add, for removing people who should no longer have access, and for the acts of everyone you authorize.

Sign-in is federated to an identity provider. You are responsible for the security of the identity provider you use and for the accounts within it.

Named Eduworks staff may access your account to provide support, diagnose faults, or meet a legal obligation. That access is logged, and we notify the account owner and administrators when it occurs.

4. Your data

You own the content you put into CADRE. We claim no ownership of it. We process it to provide the service, as described in the Privacy Policy and the Data Processing Agreement.

You can export your data at any time using the backup facility on your account page. When a subscription ends we shut the instance down but retain its storage, so that reactivating restores your data.

Disposal is your choice. From the account page you may elect permanent deletion when the subscription ends, or delete everything immediately once it has been cancelled. Both are irreversible and both destroy the instance storage and all stored backups. Retention is the default and applies unless you choose otherwise. See the Trust Center for the detail.

We may use aggregated, de-identified information about how the service is used to operate and improve it. We do not use your content to train machine-learning models for anyone else's benefit.

5. Acceptable use

Your use of the service is subject to the Acceptable Use Policy, which forms part of these terms.

6. Fees, billing and renewal

Fees are those stated in your plan or order form. Self-service subscriptions are billed through our payment processor and renew automatically for successive terms until cancelled. You can cancel from your account page, effective at the end of the current term.

If a payment fails, we may suspend the instance. Suspension does not delete your data; settling the payment restores service. Fees are exclusive of taxes, which are your responsibility except for taxes on our income.

Fees already paid are non-refundable except where required by law or expressly stated otherwise in an order form.

7. Availability and support

Availability commitments and support expectations are set out in the Service Level Agreement. Read it before relying on the service for a time-critical purpose: the self-service tier is offered on a best-effort basis.

8. Suspension and termination

We may suspend an instance without notice where continuing to run it would threaten the security or integrity of the platform or another customer, where the law requires it, or where use materially breaches the Acceptable Use Policy. Where circumstances allow, we will tell you first and give you a chance to fix the problem.

Either party may terminate for material breach that remains uncured 30 days after written notice. On termination you may export your data as described in section 4.

9. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Except as expressly stated, the service is provided "as is", and we disclaim all other warranties to the extent the law permits, including implied warranties of merchantability and fitness for a particular purpose.

CADRE produces analytics and inferences about competence and training. Those outputs are decision support. They are not a substitute for professional judgement, and you remain responsible for decisions you make about individuals using them.

10. Limitation of liability

[Liability caps and exclusions to be set by counsel.]

Neither party limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit to be limited.

11. Changes to these terms

We may update these terms. For changes that materially reduce your rights we will give notice to the account owner before they take effect, and you may terminate without penalty if you do not accept them.

12. Governing law

[Governing law and venue to be set by counsel.]

Sales to United States government entities are additionally subject to applicable federal and state contracting terms, which take precedence where they conflict.

13. Contact

Eduworks Corporation, 14300 SE 1st St., Suite 110, Vancouver, WA 98684. legal@eduworks.com